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Home > About Us > News & Information > Our response to COVID-19
Wildfire response to the Coronavirus

Latest News on COVID-19

Posted: 04/02/2020 1:30 P.M.

As we continue to navigate these uncertain times, we want to reassure you that Wildfire is here to help. We are all anxious to return to normal, but understand it will take time.

Your safety and the safety of our employees continue to be our top priority. As we all practice social distancing, making sure you continue to have easy access to your accounts through our Call Center, drive thru lanes and electronic services remains our focus. Our branch drive thru lanes are open from 8:00 a.m. to 6:00 p.m. Monday – Friday and 9:00 a.m. – 12:30 p.m. on Saturdays. Our Call Center and online/mobile banking are available 24 hours a day, 7 days a week.

At a time like this, we also want to let you know that we recognize that you may be facing challenges you have never experienced before. That doesn't mean you have to face them alone. If you have a question or a problem regarding your finances, or have loan payment issues, let us know. It is always easier to address them early, and we do have several payment relief options.

We are all in this together, and we are here to help any way we can. If you have a loan with Wildfire and need financial relief, need a loan or have any questions regarding any of your accounts, please give us a call at 989-249-8200 or 800-227-2328.

As a financially strong credit union, we continue to be dedicated to you and your financial future. We know together we will get through this.


Posted: 03/25/2020 12:45 P.M.

With Governor Whitmer’s recent announcement to Stay Home Stay Safe, she has ordered all non-essential businesses to close until April 13, 2020. As a financial institution, Wildfire Credit Union is considered an essential business that is critical to our state's infrastructure, which means we are open and here to meet your financial needs.

To further support the Governor’s Stay Home Stay Safe order, our lobbies will remain closed to walk-in traffic and effective Thursday, March 26, 2020 we will go back to our regular business hours in the drive thru of 8:00 A.M. – 6:00 P.M. Monday through Friday and 9:00 A.M. - 12:30 P.M. on Saturdays. Our Call Center, online banking and mobile banking continue to be available 24 hours a day, 7 days a week.

Although we have never experienced anything like this before, please rest assured that your money is safe and secure and available when you need it. Wildfire Credit Union is a strong, financially sound credit union and federally insured by the National Credit Union Administration (NCUA).

We are all in this together, and we are here to help any way we can. If you have a loan with Wildfire and need financial relief, need a loan or have any questions regarding any of your accounts, please give us a call at 989-249-8200 or 800-227-2328.

Let us know how we can help.


Posted: 03/16/2020 4:15 P.M.

During times like these, we want to assure you that Wildfire is dedicated to the safety of our members and employees, both financially and physically. As we progress through the effects that the Coronavirus (COVID-19) continues to create, we will be reaching out to you more often with updates and information.

Most importantly, your money is safe and secure. Your deposits are insured through the National Credit Union Administration (NCUA). Knowing your funds are safe and here when you need them is our way to offer you peace of mind and allow you to focus on keeping you and your family healthy.

We are taking several proactive steps beginning Tuesday, March 17:

  • Wildfire branch lobbies will close for walk-in traffic.
  • Members with specific needs may make an appointment.
  • Call our Call Center to schedule an appointment at 989-249-8200 or 800-227-2328.
  • Extended drive thru hours at all our branches will be Monday – Friday, 7:00 A.M. – 8:00 P.M.
  • Saturday drive-thru hours remain 9:00 A.M. – 12:30 P.M.
  • Call Center availability is 24 hours a day/7 days a week.

Access to almost all of our Wildfire services is available through our Call Center and online services. We can easily accommodate your loan needs through our online application located on our website.

We appreciate your patience through this unprecedented time. We are all working together to keep everyone healthy and hope to resume our normal lifestyle soon.

If you have any questions, please feel free to reach out to our Call Center.


Posted: 03/13/2020 12:45 P.M.

As we continue to learn more about the evolving coronavirus (COVID-19), the health and safety of our members, employees and community continue to be our ongoing mission. Although there have not been any cases reported in our region and the risk remains low, our Board of Directors and leadership team are closely monitoring its impact.

While we always take pride in providing you with clean, sanitary branches; we are taking extra measures to ensure we are following the guidelines established by the Centers for Disease Control and Prevention (CDC), and all the Federal and State government agencies. All of our high touch and high traffic areas are thoroughly cleaned every night and cleaned repeatedly throughout the day. We also ask that our employees and members follow the recommended prevention strategies:

  • Wash your hands frequently with soap and water for at least 20 seconds.
  • Use hand sanitizer, especially if soap and water are not available.
  • Cover coughs and sneezes with a tissue, your elbow or a sleeve.
  • Stay away from others if you or they are sick.
  • Clean and disinfect frequently touched surfaces.

At this time, all of our branches continue to be open normal hours. If you are sick or are avoiding the public to remain healthy, please remember you can handle your banking needs through our remote services.

  • Online banking and mobile banking are available to check balances, transfer funds, make payments and deposit checks (Not signed up yet, call us and we can help set you up).
  • Our Call Center is available 24/7 and can easily be accessed by calling 989-249-8200 or 800-227-2328.
  • As a member of the CO-OP Network, you can also utilize any CO-OP ATM to check your balance and obtain cash.

We are continuing to actively monitor this evolving situation, and will keep you updated if further measures are necessary. We will also provide ongoing information through our website and social media.

Most of all, we want you to stay healthy and safe both physically and financially. If you are impacted by this virus and it is creating a financial challenge, please reach out to us and let us see if we can help. We appreciate your membership and know that together, we can get through this.


COVID-19 Frauds and Scams

During this unprecedented time, hackers and scammers are using the COVID-19 outbreak as a way to take advantage of consumers and businesses and to steal important information. There have been instances and reports of fraudsters posing as the Center for Disease Control and Prevention (CDC) and the World Health Organization (WHO) in fake emails and websites that look legitimate, but are not. Fraudsters are then using these emails and websites and offering important pandemic information, on unsuspecting recipients to upload malware and other malicious content/applications onto computers.

Because of this issue, the CDC and WHO have warned consumers to look for individuals posing as legitimate organizations.

Coronavirus-Related Robocalls: A robocall is a phone call that uses a computerized autodialer to deliver a pre-recorded message, as if from a robot. As the coronavirus has caused drastic changes in daily life, robocall operators have quickly shifted to putting out spam phone calls offering various different coronavirus-related products and services.

Fraudulent robocallers are offering air duct sanitation services, work-from-home opportunities, cut-rate health insurance, and immune-system boosting nutritional supplements. Other robocalls have reportedly offered free insulin kits to diabetics, along with free coronavirus testing kits.

Below are some steps to follow to help keep you and your loved ones safe:

  • If you receive a phone call from a number you don't know or recognize, the safest thing to do is to ignore the call.
  • If you happen to answer a call and you suspect it is a robocall, simply hang up and DO NOT press any of the numbers or buttons the message tells you to press.
  • DO NOT give out any personal information, such as your financial account number, Social Security number, full name, and mailing or home address to someone who contacts you through an unsolicited phone call or text message.
  • DO NOT click on any links sent to you by a text message from someone you do not know. The links could lead you to malware (software intentionally designed to cause damage to a computer, server, client, or computer network) or phishing websites. Both of those are bad news.
  • If you find yourself being overrun by robocalls, contact your cellular provider. They may offer some services that will increase the likelihood that the calls will be blocked.

If you receive a coronavirus-related phone call, email, or text message that you feel might be a scam head to Fraud.org to fill out a complaint form where your complaint will be shared with nearly 200 law enforcement and consumer protection agency partners who can and do put fraudsters behind bars.


Government Relief Checks Scam: In response to the federal stimulus package, the Better Business Bureau (BBB) reported that fraudsters have deployed a variety of scams involving coronavirus stimulus checks.

The BBB Scam Tracker has received several reports of coronavirus scams where individuals are contacted through text messages, social media post /messages, or phone calls.

One example of this scam that has been reported is a Facebook post that is telling seniors about a special grant to help pay medical bills. The post provides a link that leads to a phony website claiming to be a government agency called the "U.S. Emergency Grants Federation"

With this increase in scams surrounding the coronavirus it is very important that you take caution when coming across phone calls, text messages, websites, or social media posts and messages, especially if they pertain to acquiring money. Follow these guidelines below to help protect yourself against scams:

  • Government agencies DO NOT communicate through social media so any social media post or message that appears as a government agency offering money, do not engage with it or click on any links it provides.
  • Do not pay any money for a "free" government grant a legitimate government agency will not ask you to pay an advanced fee, especially if it is listed as a “free” grant. Head to Grants.gov for an official list of U.S. federal grant-making agencies.
  • Research to see it a potential government agency or organization actually exists and is legitimate. Try to find some contact info and call them to make sure the person or agency you’ve heard from is legitimate.
  • Don’t assume an offer in a social media message is from a real friend. Scammers and attackers can impersonate real people, including your friends, on social media. So, if you receive a message from your friend containing a link or a message that doesn’t sound like them, contact them directly to verify if it was them or not.
  • Anyone who emails, texts, messages, or calls you claiming to be able to expedite your stimulus check is a scammer.
  • Anyone who contacts you requesting sensitive information like PayPal account details, bank account information, or credit card numbers is trying to scam you.
  • The stimulus checks will be deposited automatically by direct deposit into consumers’ bank accounts for the vast majority of citizens who filed their taxes last year.

For more information about scams in the wake of coronavirus, visit BBB.org/Coronavirus. If you’ve spotted a scam (whether or not you’ve lost money), report it to BBB.org/ScamTracker. Your report can help others avoid falling victim to scams.


Fake Virus Maps & Phishing Websites: Attackers are creating fake virus maps to lure unsuspecting consumers and businesses. One of the reported phony maps being used by fraudsters is Corona-Virus-Map.com, according to PaymentSource. This website claims to provide an up-to-date coronavirus map similar to another map from Johns Hopkins University. When it comes to websites it is very important to:

  • Pay close attention to the URL or web address. Links and website addresses that contain malicious content may look almost identical to legitimate sites, normally using slight spelling changes, additional special characters, and/or a different domain (ex: .com instead of .gov).
  • Be wary of pop-ups. If you go to a website or webpage and a pop-up window shows up right away asking you to enter personal information, like a username and password, this is a red flag.
  • Look for poorly written text and content and poor design. Try looking for a “contact us” or similarly titled page. Legitimate websites typically have a page that supplies users with all of the contact details for their company such as postal address, phone numbers, email addresses, and links to social media channel.
  • Pay close attention to a website’s payment methods. If you visit a website and the only payment method is through a bank transfer, view it as an alarm. Official websites will never ask for you to pay using this method and if a website asks you to pay via a bank transfer, this shows that no financial institution has provided any sort of credit card facilities for the website.
  • If you enter a website that asks you for your username or password and you are not sure is it is legitimate, and you are not sure is it is legitimate, close your browser window. Just entering a website that asks for this information upfront is generally a sign that you have visited a malicious website.

Phishing Emails: Phishing emails will use the virus as a lure in the subject line. The email’s text may contain false news about COVID-19 and the email claim to be from the CDC, WHO, or offer a link to a virus map of one's neighborhood and/or update on a number of people infected by the virus. The emails attempt to trick users into entering personal information or click on a link that will download malware on user’s computer. It is very important to:

  • Pay close attention to the sender’s address.
  • Double check any attachments or links and don't click on or open any links and attachments from sources you do not know.
  • Do not reply to any emails or click any links in emails asking for personal or confidential information. If you think the email is legitimate, contact the organization it appears to be from directly and do not use any communication method provided in the email.
  • Look for poorly written text and content.
  • Pay attention to those words that provoke a sense of urgency such as “immediately” or “urgent”. Don’t let anyone rush you into making a donation. If someone wants donations in cash, by gift card, or by wiring money, don’t do it.
  • Watch for emails claiming to be from the CDC, WHO, or experts saying that have information about the virus.

The biggest thing is that being cautious with emails is never a bad thing and if you have any suspicion regarding an email you received, throw it out when it doubt. Links and attachments in emails, social media posts, and other online ads are usually how attackers get a hold of your personal information. So, if something looks at all suspicious, delete it. Check out Coronavirus: Scammers follow the headlines for more info and tips to keep you safe.

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