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Home > Card Features

Card Features

Want to activate your new card? Misplaced one of your cards? Want to learn how to temporarily freeze your card? Do you know how to report your card as lost or stolen? Did you know you can do this whenever and wherever by using one of our methods below?

 Activate a New Card in Online Banking

Online banking login

Step 1: Sign in to Online Banking

In order to activate your card online, you have to log in to online banking.

Navigate to the cards menu in online banking

Step 2: Navigate to the Cards Menu

Once logged in to online banking you will see a tab called "Cards". Click the "Cards" menu option to display all of your cards.

Activate your card in online banking

Step 3: Activate Your Card

Click the button that says "activate card", this option will display on the card that says "Inactive".

Your card was activated in online banking

Step 4: Your Card Is Now Activated

Your card is ready to use. To choose your PIN, please call 1-866-304-8760. If you are choosing your PIN for the first time, press 1. If you currently have a PIN and would like to change it, press 3.

 Activate a New Card in Mobile Banking

Mobile banking login

Step 1: Sign in to Mobile Banking

In order to activate your card online, you have to log in to mobile banking.

Navigate to the cards menu in mobile banking

Step 2: Navigate to the Cards Menu

Once logged in to mobile banking you will see a tab called "Cards". Click the "Cards" menu option to display all of your cards.

Activate your card in mobile banking

Step 3: Activate Your Card

Click the button that says "Activate Card", This option will display on the Card that says "Inactive".

Your card was activated in mobile banking

Step 4: Your Card Is Now Activated

Your card is ready to use. To choose your PIN, please call 1-866-304-8760. If you are choosing your PIN for the first time, press 1. If you currently have a PIN and would like to change it, press 3.

 Freezing Your Card in Online Banking

Online banking login

Step 1: Sign in to Online Banking

In order to freeze your card online, you have to log in to online banking.

Navigate to the cards menu in online banking

Step 2: Navigate to the Cards Menu

Once logged in to online banking you will see a tab called Cards. Click the Cards menu option to display all of your cards.

Freeze your card in online banking

Step 3: Freeze Your Card

Freeze your card by hovering the cursor over the "unlocked padlock" icon and click the "Freeze Card" button.

Unfreeze Your Card in Online Banking

Step 4: Unfreeze Your Card

Unfreeze your card by hovering your cursor over the "locked padlock" icon and click the "Unfreeze Card" button.

 Freezing Your Card in Mobile Banking

Mobile banking login

Step 1: Sign in to Mobile Banking

In order to freeze your card online, you have to log in to mobile banking.

Navigate to the cards menu in mobile banking

Step 2: Navigate to the Cards Menu

Once logged in to mobile banking you will see a tab called "Cards". Click the "Cards" menu option to display all of your cards.

Freeze your card in mobile banking

Step 3: Freeze Your Card

Freeze your card by toggling the switch to the right.

Unfreeze your card in mobile banking

Step 4: Unfreeze Your Card

Unfreeze your card by toggling the switch to the left.

 Reporting Your Card as Lost or Stolen in Online Banking

Online banking login

Step 1: Sign in to Online Banking

In order to report your card as lost or stolen online, you will have to log in to online banking.

Navigate to the cards menu in online banking

Step 2: Navigate to the Cards Menu

Once logged in to online banking you will see a tab called "Cards". Click the "Cards" menu option to display all of your cards.

Report your card as lost or stolen in online banking

Step 3: Report Card as Lost or Stolen

In the drop-down called "Actions" below the card that is lost or stolen there will be an option to "Report damaged/lost".

UnFreeze Your Card in Online Banking

Step 4: Your Card Is Now Deactivated

Answer the questions to complete the deactivation process.

 Reporting your Card as Lost or Stolen in Mobile Banking

Mobile banking login

Step 1: Sign in to Mobile Banking

In order to report your card as lost or stolen online, you will have to log in to mobile banking.

Navigate to the cards menu in mobile banking

Step 2: Navigate to the Cards Menu

Once logged in to mobile banking you will see a tab called "Cards". Click the "Cards" menu option to display all of your cards.

Report your card as lost or stolen in mobile banking

Step 3: Report Card as Lost or Stolen

In the drop-down called "Actions" below the card that is lost or stolen there will be an option to "Report damaged/lost".

Your Card was Deactivated in Mobile Banking

Step 4: Your Card Is Now Deactivated

Answer the questions to complete the deactivation process.

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If you are having issues using this website, please call 1-800-227-2328 for assistance.