Position: Contact Center Representative - Full Time - Saginaw

Apply by: Wednesday, April 15, 2026

Job Summary

We are seeking a friendly and detail-oriented Contact Center Representative to join our team at Wildfire Credit Union. In this role, you will attend to all telephone and electronic inquiries for members. This position offers an opportunity to grow within a supportive community-focused environment and contribute to our mission of serving members with integrity.

Responsibilities

  • Respond to all telephone calls, e-mails, e-messages, chats and workgroup voicemails in order to accurately address member needs
  • Explain programs and services and recommend credit union products and services that support members' financial well-being
  • Additional duties include maintaining and projecting the Credit Union's professional reputation and maintaining the privacy of member account information

Education

  • High school graduate or equivalent

Required Knowledge

  • Thorough knowledge of Credit Union services, products and procedures
  • Understanding of related legal and regulatory standards
  • Understanding of required accounting and loan documentation

Experience Required

  • Member Service Representative and call center experience preferred, particularly in financial or service environment

Skills/Abilities

  • Excellent communication and interview skills
  • Professional appearance, dress, and attitude
  • Ability to operate related computer applications and other business equipment
  • Strong analytical and financial skills
 
If you’re ready to blaze your own trail with a career at a credit union and make a real difference, we’d love to hear from you - join us at Wildfire Credit Union where your dedication fuels our collective success!

How to Apply

Indeed

Apply Online

Email

humanresources@wildfirecu.org

*Applications not accepted by phone.
Wildfire Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected Veteran, or status as a qualified individual with disability.

Company Overview

Wildfire Credit Union is more than just a local credit union - we're a team driven by purpose, passion, and people. Since 1937, we've grown from a small spark into a bright star for our members. With four branches in the Great Lakes Bay Region, two school branches, and a business office in Mt. Pleasant, we proudly serve the entire state of Michigan. As a member-owned and community-focused organization, we believe in putting people first - our members, our employees and our community. With over $1.1 billion in assets and a team of more than 200 dedicated employees, Wildfire Credit Union is built on a strong foundation of service, integrity, and community impact. We’re committed to creating a workplace where you can thrive professionally while making a difference locally. Our employees bring our mission to life by building meaningful relationships, delivering outstanding service, and supporting causes that strengthen the places we call home. We believe in the power of the human spirit - that inner fire that drives ambition and fuels dreams. If you're looking for a rewarding career where your work matters and your voice is heard, come join the Wildfire team and help us blaze a trail to a brighter future together!