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"To see the world, things dangerous to come to, to see behind walls, draw closer, to find each other, and to feel. That is the purpose of life."
- James Thurber


Card Features

Date Published: Mar 11, 2021

Credit Card

Follow the how-to guides below to discover and learn how to activate your new card, temporarily freeze your card, and/or report your card as lost or stolen from anywhere and at any time, as long as you have an internet signal.

 Activate Your Card in Online Banking

Login to your account

Step 1: Sign into Online Banking

In order to activate your card online, you have to log into online banking.

Go to the Cards tab in the top navigation

Step 2: Navigate to the Cards Menu

Once logged in to online banking you will see a tab called "Cards". Click the "Cards" menu option to display all of your cards.

Click the Activate button on your inactive card

Step 3: Activate Your Card

Click the button that says "activate card", this option will display on the card that says "Inactive".

Your card is now activated and ready for use.

Step 4: Your Card Is Now Activated

Your card is ready to use. To choose your PIN, please call 1-866-304-8760. If you are choosing your PIN for the first time, press 1. If you currently have a PIN and would like to change it, press 3.

 Activate Your Card in Mobile Banking App

Log into our Mobile Banking App

Step 1: Sign into the Mobile Banking App

In order to activate your card online, you have to log into the Mobile Banking App.

Click the menu in the upper left corner and tap Cards

Step 2: Navigate to the Cards Menu

Once logged in to mobile banking you will see a tab called "Cards". Click the "Cards" menu option to display all of your cards.

Click the Activate my Card button on your inactive card

Step 3: Activate Your Card

Click the button that says "activate card", this option will display on the card that has the "Inactive" ribbon.

Your card is now activated and ready for use.

Step 4: Your Card Is Now Activated

Your card is ready to use. To choose your PIN, please call 1-866-304-8760. If you are choosing your PIN for the first time, press 1. If you currently have a PIN and would like to change it, press 3.

 Freeze Your Card in Online Banking

Log into your account in online banking

Step 1: Sign into Online Banking

In order to activate your card online, you have to log into online banking.

Click the Card menu item at the top

Step 2: Navigate to the Cards Menu

Once logged in to online banking you will see a tab called "Cards". Click the "Cards" menu option to display all of your cards.

Freeze your card in online banking by clicking the padlock in the upper left corner of the card you want to freeze

Step 3: Freeze Your Card

Freeze your card by hovering the cursor over the "unlocked padlock" icon and click the "Freeze Card" button.

Unfreeze your card by clicking the padlock in the upper left corner and clicking unfreeze button

Step 4: Unfreeze Your Card

Unfreeze your card by moving your cursor over the "locked padlock" icon and click the "Unfreeze Card" button.

 Freeze Your Card in Mobile Banking App

Log into our Mobile Banking App

Step 1: Sign into the Mobile Banking App

In order to freeze your card online, you have to log into the mobile banking app.

Navigate to the cards in the menu

Step 2: Navigate to the Cards Menu

Once logged in to mobile banking you will see a tab called "Cards". Click the "Cards" menu option to display all of your cards.

Freeze card in Mobile Banking

Step 3: Freeze Your Card

Freeze your card by toggling the switch to the right.

UnFreeze Card in Mobile Banking

Step 4: Unfreeze Your Card

Unfreeze your card by toggling the switch to the left.

 Report Your Card as Lost or Stolen in Online Banking

Log into your account in online banking

Step 1: Sign in to Online Banking

In order to report your card as lost or stolen online, you will have to log into online banking.

Click the Card menu item at the top

Step 2: Navigate to the Cards Menu

Once logged in to online banking you will see a tab called "Cards". Click the "Cards" menu option to display all of your cards.

Freeze your card in online banking by clicking the padlock in the upper left corner of the card you want to freeze

Step 3: Report Card as Lost or Stolen

In the drop-down called "Actions" below the card that is lost or stolen there will be an option to "Report damaged/lost".

Unfreeze your card by clicking the padlock in the upper left corner and clicking unfreeze button

Step 4: Your Card Is Now Deactivated

Answer the questions to complete the deactivation process.

  Report Your Card as Lost or Stolen in Mobile Banking App

Log into our Mobile Banking App

Step 1: Sign into the Mobile Banking App

In order to report your card lost or stolen online, you have to log into the mobile banking app.

Navigate to the cards in the menu

Step 2: Navigate to the Cards Menu

Once logged in to mobile banking you will see a tab called "Cards". Click the "Cards" menu option to display all of your cards.

Freeze card in Mobile Banking

Step 3: Report Card as Lost or Stolen

In the drop-down called "Actions" below the card that is lost or stolen there will be an option to "Report damaged/lost".

UnFreeze Card in Mobile Banking

Step 4: Your Card Is Now Deactivated

Answer the questions to complete the deactivation process.