Digital+ How-Tos
The answers to your questions on how to navigate Wildfire's digital banking system.
How-Tos
Digital+ - Business Mobile Banking
Q: Why can I not sign into the Business Digital+ app?
A: You first need to enroll and complete one log in on our website for Business Digital+ to have access to the Business Digital+ app. Enroll here: Digital+ Business Banking (wildfirecu.org).
Q: Will I need to verify a text or phone call upon logging in?
A: This will only need to be done the first time when enrolling in the Business Digital+ app. From here you can sign in with Touch ID, Facial Recognition, Passcode, or Username and Password.
Q: What version of iOS (Apple) or Android is required for Business Digital+ app?
A: In order to accommodate the new app:
- iOS version 12 is required which would be equivalent to an iPhone 6 or newer.
- For Samsung or Android you would need Android 8.0 version and up.
Q: As an owner, what profile do I select when signing into the Business Digital+ app?
A: You will want to select the primary profile with your individual name as the owner, and it is the profile with the home icon.
If there are SA or SD accounts below, these are just to notify the names of authorized users which you have added to your account.
Q: How do I hide accounts in Business Digital+ app?
A: Currently there is not a function to hide accounts in the Business Digital+ app and will need to be done on the online web Business Digital+ platform. You do have the ability to rename accounts in the Business Digital+ app by selecting an account and clicking “Details”.
Q: What features are unavailable in Business Digital+ app, but in online web Business Digital+?
A: Web only features:
- Enrollment for Digital+
- Hide accounts
- Manage other bank/credit union accounts.
- Make profile changes
- Banking analytics
- Setting up Connected Accounts
- Order checks
Q: How do I edit notifications?
A: This can be done under the “More” section at the bottom of your app or the notification bell icon in the top right hand corner. Notifications consist of direct phone/push notifications, text, or e-mail.
Q: What new features are there with Mobile Deposit Capture?
A: There is an automatic photo feature to line up the check and take the image. If this is not working than a manual option is also available. All mobile deposits post after 9:00 A.M. and 5:00 P.M. (EST) on business days.
Q: Why do I not see an image of my personalized card?
A: Currently the personalized feature is not available.
Q: What is the Rewards section at the bottom of my accounts?
A: This tab shows the amount of cash back rewards earned from purchases you made with your Business Visa® Credit Card. This displays for all members and can be hidden in the Business Digital+ web version, but you are not able to rename this account.
Digital+ - Business Online Banking
Q: Can I save or bookmark my Digital+ Sign In page?
A: Since Digital+ has a changing URL for security, this will not function properly. The best way to access Digital+ is through our website at www.wildfirecu.org, which you may bookmark.
Q: Who can enroll for Wildfire Business Digital+?
A: Only owners of a business account can enroll for Digital+ and they will use their information when enrolling.
Q: Why do I have to receive a phone call or text upon each sign in?
A: This feature has been put in place for security purposes and to verify that you are the only individual with access to your account. Remember, do not share this code with anyone. Wildfire Credit Union employees will never ask you for this code.
Q: What phone number will receive phone call or text upon login verification?
A: The phone number listed under each joint owner is used to verify. Please reach out to us to update your contact information if not receiving your verification.
Q: How do I link a personal account to my business account?
A: Upon enrolling your business account on the first log in, you will be prompted to select what personal accounts you want to view or not view in the Digital+ system. If you miss this step or don’t see this upon enrolling, then please reach out to us so we help you get this prompt again.
Q: What is the purpose of an Authorized User?
A: An Authorized User is an individual that you have given permissions to assist with your business account. These permissions can be taken away by a business owner, edited, and removed, and each Authorized User has their own login information.
Q: How do I Hide accounts or loans I am seeing or rename them?
A: You will select “Manage Accounts” at the top of “Account Summary” page. From this page, you can toggle account viewing on or off using the toggle button and edit the names of any accounts using the pencil icon.
Q: Why doesn’t Manage other Bank Accounts work to view my other financial institution?
A: Based on the security of that financial institution, there may be times where you will need to re-validate the connection because of limited access or unable to connect due to phone or text verification at your other institution.
Q: How do I know if my Bill Pay is sent via check or electronic?
A: An envelope next to payment will show that the Bill Pay is sent via check and a lightning bolt shows that it is electronic. When adding a new payee, upon typing the payee name a drop down will appear with that payee’s name to select electronic payment. All Bill Pay checks will clear your account once received and cashed by payee.
Q: QuickBooks will not link to my Business Digital+ account?
A: Please reach out to us at 989.249.8200, so we can assist you with linking your QuickBooks with Business Digital+.
Digital+ - Personal Mobile Banking
Q: Why can I not sign into the Wildfire Digital+ app?
A: You first need to enroll on our website for Digital+ to have access to the Digital+ app. Enroll here: Digital+ Banking (wildfirecu.org).
Q: Will I need to verify a text or phone call upon logging in?
A: This will only need to be done the first time you log into the Digital+ app. From here you can sign in with Touch ID, Facial Recognition, Passcode, or Username and Password.
Q: What version of IOS (Apple) or Android is required for Digital+ app?
A: In order to accommodate the new app
- IOS version 12 is required which would be equivalent to an iPhone 6 or newer.
- For Samsung or Android you would need Android 8.0 version and up.
Q: How do I sign into a different user or account from the Digital+ app?
A: Tap the "More" button at the bottom of the app and then tap "Switch Users".
Q: How do I hide accounts in Wildfire Digital+ app?
A: Currently there is not a function to hide accounts in the Digital+ app and will need to be done on the online web Digital+ platform. You do have the ability to rename accounts in the Digital+ app by selecting an account and clicking “Details”.
Q: What features are unavailable in Wildfire Digital+ app, but in online web Digital+?
A:
- Enrollment for Digital+
- Hide accounts
- Manage other bank/credit union accounts.
- Make profile changes
- Banking analytics
- Setting up Connected Accounts
- Order checks
Q: How do I edit notifications?
A: This can be done under the “More” section at the bottom of your app or the notification bell icon in the top right hand corner. Notifications consist of direct phone/push notifications, text, or e-mail.
Q: What new features are there with Mobile Deposit Capture?
A: There is an automatic photo feature to line up the check and take the image. If this is not working than a manual option is also available. All mobile deposits post after 9:00 A.M. and 5:00 P.M. (EST) on business days.
Q: Why do I not see an image of my personalized card?
A: Currently the personalized feature is not available.
Q: What is the Rewards section at the bottom of my accounts?
A: This tab shows the amount of cash back rewards from purchases, which members with a Wildfire Visa® Credit Card have accumulated. This displays for all members and can be hidden in the Wildfire Digital+ web version.
Digital+ - Personal Online Banking
Q: Can I save or bookmark my Digital+ Sign In page?
A: Since Digital+ has a changing URL for security, this will not function properly. The best way to access Digital+ is through our website at www.wildfirecu.org , which you may bookmark.
Q: Why do I have to receive a phone call or text upon each sign in?
A: This feature has been put in place for security purposes and to verify that you are the only individual with access to your account. Remember, Do not share this code with anyone. Wildfire Credit Union employees will never ask you for this code.
Q: Why am I not receiving a phone call or text to access my Digital+ account?
A: Your contact information on file determines the verification call or text. If you are not receiving, then please reach out to us at 989.249.8200 so we can update.
Q: With a joint account, how do both owners receive verification?
A: We can help you update your contact information so one owner receives a phone call and the other a text message. Each owner can have their own sign in credentials but must enroll with primary member’s personal information.
Q: Why can’t I see transfers to other Wildfire members?
A:
- One-time transfers to other Wildfire members which were done prior through Online Banking or Mobile app will need to be reset up in our P2P system for instant transfers via a debit card.
- Recurring transfers can be set up with Wildfire or through the P2P system directly from a savings or checking account.
Q: How do I Hide accounts or loans I am seeing or rename them?
A: Select “Manage Accounts” at the top of “Account Summary” page. From this page, you can toggle account viewing on or off using the toggle button and edit the names of any accounts using the pencil icon.
Q: How do I Search for a specific transaction or amount?
A: First, you will select the specific account you are looking to search under and type in the search bar for the transaction or merchant. To search an amount or range, select Filter to find based off amount.
Q: How do I setup text alerts or notifications?
A: Select “Manage Notifications” under the “Self Service” drop down menu. From this page, you can set up what types of alerts you want, which accounts, and if you want them sent via text or e-mail.
Q: Why doesn’t Manage other Bank Accounts work to view my other financial institution?
A: Based on the security of that financial institution, there may be times where you will need to re-validate the connection. Limited access or unable to connect may be due to phone or text verification at your other institution.
Q: How do I update my contact information?
A: Select “My Profile” under “Self-Service” tab drop down menu to update e-mail, phone, or address. All contact information is for Primary Member only.
Q: How do I send Wildfire a message?
A: Select the “Messages” tab under the "Self Service" at the top of your online banking and click the blue “Compose” button. Messages can be sent with attachments as PDF, JPG, and PNG with a maximum attachment size of 10MB.
Digital+ Bill Pay/P2P (Person to Person payment)
Q: How many P2P payments am I allowed to have in progress at one time?
A: You are only allowed to have 5 P2P transfers in progress at any given time. For example, if you initiate 3 transfers on Monday and on Tuesday those transfers are still being processed, you can only make 2 Transfers until the other three go through.
Q: How does a P2P recipient avoid answering security question each time?
A: When a P2P request is received, there is a button to select “Auto-Accept” by recipient. This allows all future deposits to come in from a known sender without having to answer a question.
Q: How do I accept a P2P from a Wildfire member and only have a Wildfire savings account for deposit?
A: If you are having a deposit go to your Wildfire savings, then you will need to add 4 zeros (0000) to the end of your account number.
Q: P2P failed and being sent via debit card or received with debit card?
A: First you will want to make sure that the debit card with Wildfire is updated in Digital+ if a new card or card expired. The recipient of P2P can also select text or e-mail link to update their debit card or method of receiving the P2P.
Q: Why is my P2P not going to recipient and funds have pulled from my account?
A:
- Recipient may have answered the security question incorrectly or failed 3 times.
- Recipient may need to update debit card or account information
- Recipient may have not received or deleted e-mail or text for verification.
Q: When will P2P recipient get text or e-mail?
A: Same day if sent for instant P2P with debit card. If future P2P, the text or e-mail will be sent the morning requested for the payment to be sent. Recipient has until 5:00 P.M. (EST) that day to complete P2P receiving information or P2P will not arrive until the next business day.
Q: P2P recipient never received text or e-mail, how do I get refund?
A: If you do not see an option to delete the P2P in your Digital+ under Payment Activity, then you can reach out to Wildfire Credit Union and we will be able to assist with refunding the P2P if it did not send. Auto refunds will happen after 10 calendar days if recipient does not accept.
Q: How do I delete P2P or resend text/e-mail if never received?
A: You can go to Payment Activity to view future P2P in order to edit or delete them. If P2P is removed, then a new P2P may be reset up right away.
Q: How do I know if P2P went through successfully?
A: There is an option during P2P setup to be notified once recipient receives the deposit sent.
Q: How long does it take for P2P to arrive for recipient?
A:
- If P2P is sent via a Wildfire Debit Card then recipient should be receiving notification of text or e-mail right away, and will receive deposit same day if accepting with debit card.
- If P2P is sent directly from Wildfire savings or checking account, then recipient should receive deposit next business day once accepted. *Recurring transfers are set up by selecting savings or checking.*
Q: How do I know if my Bill Pay is sent via check or electronic?
A: An envelope next to payment will show that the Bill Pay is sent via check and a lightning bolt shows that it is electronic. When adding a new payee, upon typing the payee name a drop down will appear with that payee’s name to select electronic payment. All Bill Pay checks will clear your account once received and cashed by payee.
How To Enroll
How to Enroll for Personal Digital+
Step 1: Select "Login|Enroll" in the upper right hand corner of the Wildfire website.
Step 2: Next you will be prompted with an Online Banking pop up, select "Enroll" under Digital+.
Step 3: Next is Personal Information*. Input your 8 digit Account Number and other personal information requested in the following fields.
* Personal Information Disclaimer: Be sure to input the email and phone number you currently have on file with Wildfire.
Step 4: Once all your information is input and verified with Wildfire, click the blue "Continue" button at the bottom of the page.
Step 5: On the next page, create a unique username and password based on the requirements listed.
Step 6: Then read the Terms and Conditions and check "Accept Terms and Conditions".
Step 7: Click "Create", to open your Wildfire Digital+ account.
Step 8: Congratulations! Now to login select "Log into your account".
Step 9: Enter your username and password.
Step 10: Select a "Verification Method" option with phone number on file.
Step 11: Enter the "Verification Code" sent to your phone.
Step 11: Next, follow the prompt to verify your e-mail address on file to finish your account authentication.
How to Enroll for Business Digital+
Step 1: Select "Login|Enroll" in the upper right hand corner of the Wildfire website.
Step 2: Next you will be prompted with an Online Banking pop up, select "Enroll" under Business Digital+.
Step 3: Next is Business Information. Input your 8 digit Account Number and other personal information requested in the following fields including full SSN.
* Business Information Disclaimer: Be sure to input the email and phone number you currently have on file with Wildfire.
Step 4: Once all your information is input and verified with Wildfire, click the blue "Continue" button at the bottom of the page.
Step 5: On the next page, create a unique username and password based on the requirements listed.
Step 6: Then read the Terms and Conditions and check "Accept Terms and Conditions".
Step 7: Click "Create", to open your Wildfire Digital+ account.
Step 8: Congratulations! Now to login select "Log into your account".
Step 9: Enter your username and password.
Step 10: Select a "Verification Method" option with phone number on file.
Step 11: Enter the "Verification Code" sent to your phone.
Step 12: Next, follow the prompt to verify your e-mail address on file to finish your account authentication.
View our How-to Enroll Video
How to Enroll for Mobile Digital+ App
Step 1: Enroll and login at least once, to Digital+ Online Banking. (All users must enroll online for Wildfire Digital+ Online Banking first, and have ONE successful log in before using the Wildfire Digital+ mobile app.)
* Personal Information Disclaimer: Be sure to input the email and phone number you currently have on file with Wildfire.
Step 2: From your mobile device, go to the App Store or Google Play.
Step 3: Search for Wildfire Digital+ and select the app to download.
Step 4: Once downloaded, select the Wildfire Digital+ App on your mobile device to open.
Step 5: Enter your username and password from Wildfire Digital+ Online Banking (All users must enroll online for Wildfire Digital+ Banking First, and have ONE successful log in before using the Wildfire Digital+ mobile app).
* Personal Information Disclaimer: Be sure to input the email and phone number you currently have on file with Wildfire.
Step 6: Click "Log In".
Step 7: Enable Touch ID, Facial Recognition, or select "Maybe Later".
Step 8: On the next screen, create a 5 digit passcode for security.
Step 9: Well Done! You have enrolled for the Wildfire Digital+ App. Enjoy!
How to Enroll for Mobile Business Digital+ App
Step 1: Enroll and login at least once, to the Digital+ Business Online Banking. (All users must enroll online for Wildfire Business Digital+ Online Banking first, and have ONE successful log in before using the Wildfire Business Digital+ mobile app.)
* Personal Information Disclaimer: Be sure to input the email and phone number you currently have on file with Wildfire.
Step 2: From your mobile device, go to the App Store or Google Play.
Step 3: Search for Wildfire Business Digital+ and select the app to download (icon below).
Step 4: Once downloaded, select the Wildfire Business Digital+ App on your mobile device to open.
Step 5: Enter your username and password from Wildfire Business Digital+ Online Banking.
Step 6: Click "Log In".
Step 7: Enable Touch ID, Facial Recognition, or select "Maybe Later".
Step 8: On the next screen, create a 5 digit passcode for security.
Step 9: Well Done! You have enrolled for the Wildfire Business Digital+ App. Enjoy!
Personal How-To
Digital+ - Personal Online Banking
Q: Can I save or bookmark my Digital+ Sign In page?
A: Since Digital+ has a changing URL for security, this will not function properly. The best way to access Digital+ is through our website at www.wildfirecu.org , which you may bookmark.
Q: Why do I have to receive a phone call or text upon each sign in?
A: This feature has been put in place for security purposes and to verify that you are the only individual with access to your account. Remember, Do not share this code with anyone. Wildfire Credit Union employees will never ask you for this code.
Q: Why am I not receiving a phone call or text to access my Digital+ account?
A: Your contact information on file determines the verification call or text. If you are not receiving, then please reach out to us at 989.249.8200 so we can update.
Q: With a joint account, how do both owners receive verification?
A: We can help you update your contact information so one owner receives a phone call and the other a text message. Each owner can have their own sign in credentials but must enroll with primary member’s personal information.
Q: Why can’t I see transfers to other Wildfire members?
A:
- One-time transfers to other Wildfire members which were done prior through Online Banking or Mobile app will need to be reset up in our P2P system for instant transfers via a debit card.
- Recurring transfers can be set up with Wildfire or through the P2P system directly from a savings or checking account.
Q: How do I Hide accounts or loans I am seeing or rename them?
A: Select “Manage Accounts” at the top of “Account Summary” page. From this page, you can toggle account viewing on or off using the toggle button and edit the names of any accounts using the pencil icon.
Q: How do I Search for a specific transaction or amount?
A: First, you will select the specific account you are looking to search under and type in the search bar for the transaction or merchant. To search an amount or range, select Filter to find based off amount.
Q: How do I setup text alerts or notifications?
A: Select “Manage Notifications” under the “Self Service” drop down menu. From this page, you can set up what types of alerts you want, which accounts, and if you want them sent via text or e-mail.
Q: Why doesn’t Manage other Bank Accounts work to view my other financial institution?
A: Based on the security of that financial institution, there may be times where you will need to re-validate the connection. Limited access or unable to connect may be due to phone or text verification at your other institution.
Q: How do I update my contact information?
A: Select “My Profile” under “Self-Service” tab drop down menu to update e-mail, phone, or address. All contact information is for Primary Member only.
Q: How do I send Wildfire a message?
A: Select the “Messages” tab under the "Self Service" at the top of your online banking and click the blue “Compose” button. Messages can be sent with attachments as PDF, JPG, and PNG with a maximum attachment size of 10MB.
Digital+ - Personal Mobile Banking
Q: Why can I not sign into the Wildfire Digital+ app?
A: You first need to enroll on our website for Digital+ to have access to the Digital+ app. Enroll here: Digital+ Banking (wildfirecu.org).
Q: Will I need to verify a text or phone call upon logging in?
A: This will only need to be done the first time you log into the Digital+ app. From here you can sign in with Touch ID, Facial Recognition, Passcode, or Username and Password.
Q: What version of IOS (Apple) or Android is required for Digital+ app?
A: In order to accommodate the new app
- IOS version 12 is required which would be equivalent to an iPhone 6 or newer.
- For Samsung or Android you would need Android 8.0 version and up.
Q: How do I sign into a different user or account from the Digital+ app?
A: Tap the "More" button at the bottom of the app and then tap "Switch Users".
Q: How do I hide accounts in Wildfire Digital+ app?
A: Currently there is not a function to hide accounts in the Digital+ app and will need to be done on the online web Digital+ platform. You do have the ability to rename accounts in the Digital+ app by selecting an account and clicking “Details”.
Q: What features are unavailable in Wildfire Digital+ app, but in online web Digital+?
A:
- Enrollment for Digital+
- Hide accounts
- Manage other bank/credit union accounts.
- Make profile changes
- Banking analytics
- Setting up Connected Accounts
- Order checks
Q: How do I edit notifications?
A: This can be done under the “More” section at the bottom of your app or the notification bell icon in the top right hand corner. Notifications consist of direct phone/push notifications, text, or e-mail.
Q: What new features are there with Mobile Deposit Capture?
A: There is an automatic photo feature to line up the check and take the image. If this is not working than a manual option is also available. All mobile deposits post after 9:00 A.M. and 5:00 P.M. (EST) on business days.
Q: Why do I not see an image of my personalized card?
A: Currently the personalized feature is not available.
Q: What is the Rewards section at the bottom of my accounts?
A: This tab shows the amount of cash back rewards from purchases, which members with a Wildfire Visa® Credit Card have accumulated. This displays for all members and can be hidden in the Wildfire Digital+ web version.
Turn off/on Paper Statements
Go paperless and turn off paper statements coming through the mail and receive an email notification instead within your online banking profile.
Step 1: Select "My Profile" from the "Self Service" tab at the top of your screen.
Step 2: Once on the My Profile page Select "Statement Options" tab under "My Profile".
Step 3: Use the Paper Statements "toggle" under Statement Options to disable/enable paper statements.
A confirmation message will display on your screen upon successfully turning paper statements off.
* Important Disclaimer: This is only available within online banking.
Activate Card
Follow this link for step-by-step instructions: Activate Your Card
Lock/Unlock Your Card
Follow this link for step-by-step instructions: Lock/unlock your card(s)
Wildfire Visa® Rewards
Follow this link for step-by-step instructions: How to manage your reward points in Digital+
Transfers/Payments
Step 1: Head to the “Move Money” tab at the top of the screen and click it to open a drop down menu.
Step 2: Select “Make a Transfer” in the drop down menu.
Step 3: Click the box under “From”, which will open a drop down menu.
Step 4: Scroll through the drop down menu and select an account you would like to transfer money from. Make sure the account you select is being displayed under "From".
Step 5: Then select the account , loan, or credit card you wish to send funds to in the “To” drop down, by clicking the box below “To” and locating an account.
Step 6: After you select your account to transfer funds to, enter the amount in the “Amount” field.
Step 7: Then select the "Frequency" you would like the transfer to take place.
- Note: When redeeming reward points the transfer cannot be scheduled.
Step 8: Next, click the blue “Continue” button at the bottom and then the blue “Submit” button on the following screen.
Person-To-Person (P2P)
Step 1: Head to the “Move Money” tab at the top of the screen and click it to open a drop down menu.
Step 2: Select “P2P” in the drop down menu.
Step 3: Add a person, if you haven't already, to send money to by clicking "Add" at the top right of the "People" box. Then enter their name and email or phone number in the proper fields and click "Save".
Step 4: Click the "To" field under "Send Money" and select a person in the pop up menu.
Step 5: Next, the account you would like to transfer money from by clicking the "From" field and selecting an account in the pop up menu.
Step 6: Enter the amount you wish to send in the "Amount" field.
Step 7: Then type a security question and answer in the corresponding fields for the person you are sending money to, in order to ensure it is them who receives the money.
Step 8: Check the "Terms & Conditions" box and select a "Send Date" and "Frequency" for the transfer.
Step 9: Click "Send" and a message will be sent to the receivers email or phone.
NOTE: You are only allowed to have 5 P2P transfers in progress at any given time. For example, if you initiate 3 transfers on Monday and on Tuesday those transfers are still being processed, you can only make 2 Transfers until the other three go through.
Bill Pay
Step 1: Head to the “Move Money” tab at the top of the screen and click it to open a drop down menu.
Step 2: Select “Pay Bills” in the drop down menu.
Step 3: To pay a bill select a payee in the list that appears in the "Pay Bills" box or search for one in the search bar in the "Pay Bills" box.
- Add Payee: simply click "Add Payee" in the top right of the "Pay Bills" box and follow the steps with entering the payee information in the form that appears.
Step 4: Once you select a payee enter a "Send Date" (the Est. Delivery Date will be automated) and then enter an the amount you are sending to the payee.
Step 5: After you type in the amount a form will appear. Select the "Pay From Account" you wish to transfer money from and the "Frequency".
Step 6: Click "Continue" and the "Pay" if everything looks correct.
* Important Disclaimer: Bill Pay checks sent via mail will clear your Wildfire checking account, when the check clears at receiving institution. Just like a typical check.
Connect External Account
Connecting an external account you have at another bank or credit union, allows you to transfer money between your Wildfire account, and the account you have at another bank or credit union.
Step 1: Head to the “My Accounts” tab at the top of the screen and click it to open a drop down menu.
Step 2: Select “Connected Accounts” in the drop down menu.
Step 3: Once on the Connected Accounts screen click the blue "+ Connect account" button in the top right.
Step 4: Enter the account credentials in the fields of the pop form that appears and click the blue "Connect" button at the bottom.
View & Download Paperless Statements
View, download, and print your account statements all from your online banking profile! All you have to do is:
- Select "Download Statements" from the "Self Service" tab at the top of your screen to view your list of statements
- Then you can either preview a statement by clicking the button in the "Preview" column or download it by clicking the button in the "Download" column.
Hide & Nickname Accounts
Hide Accounts
Option 1:
Step 1: From the "Account Summary" page, click "Manage Accounts" located at the top right of your "Account Summary" screen.
Step 2: Once on the "Manage My Accounts" page, find the account you wish to hide and and click the toggle the right of the account. To unhide an account, simply switch the toggle back.
Option 2:
Step 1:From the "Account Summary" page, click the arrow icon in the right hand corner of an accounts section to hide an entire section of accounts, such as checking or savings. To unhide the account section, simply click the arrow again.
Nickname Accounts
Step 1: From the "Accounts" page, click "Manage Accounts" located at the top right of your "Account Summary" screen.
Step 2: Once on the "Manage My Accounts" page, find the account you wish to change and click the pencil icon to the right of the account.
Step 3: Enter the new name, then click the checkmark button to confirm the new name.
Turn off/on Paperless Statements
Go paperless and turn off paper statements coming through the mail and receive an email notification instead within your online banking profile.
Step 1: Select "My Profile" from the "Self Service" tab at the top of your screen.
Step 2: Once on the My Profile page Select "Statement Options" tab under "My Profile".
Step 3: Use the Paper Statements "toggle" under Statement Options to disable/enable paper statements.
A confirmation message will display on your screen upon successfully turning paper statements off.
* Important Disclaimer: This is only available within online banking.
Add Phone Number for Text Message Codes
Step 1: Select "My Profile" from the "Self Service" tab at the top of your screen.
Step 2: Under "Contact Details" on the "My Profile" page, scroll down to the "Phone Numbers" section and click "Manage" next to SMS.
Step 3: In the "Edit phone number" box that appears, enter a phone number in the "Phone Number" field and click the blue "Save phone number" button.
A confirmation message will display on the top right of your screen and the phone number you have entered will be displayed next to SMS.
* Important Disclaimer: Only one phone number is allowed per account for SMS.
Business How-To
Digital+ - Business Online Banking
Q: Can I save or bookmark my Digital+ Sign In page?
A: Since Digital+ has a changing URL for security, this will not function properly. The best way to access Digital+ is through our website at www.wildfirecu.org, which you may bookmark.
Q: Who can enroll for Wildfire Business Digital+?
A: Only owners of a business account can enroll for Digital+ and they will use their information when enrolling.
Q: Why do I have to receive a phone call or text upon each sign in?
A: This feature has been put in place for security purposes and to verify that you are the only individual with access to your account. Remember, do not share this code with anyone. Wildfire Credit Union employees will never ask you for this code.
Q: What phone number will receive phone call or text upon login verification?
A: The phone number listed under each joint owner is used to verify. Please reach out to us to update your contact information if not receiving your verification.
Q: How do I link a personal account to my business account?
A: Upon enrolling your business account on the first log in, you will be prompted to select what personal accounts you want to view or not view in the Digital+ system. If you miss this step or don’t see this upon enrolling, then please reach out to us so we help you get this prompt again.
Q: What is the purpose of an Authorized User?
A: An Authorized User is an individual that you have given permissions to assist with your business account. These permissions can be taken away by a business owner, edited, and removed, and each Authorized User has their own login information.
Q: How do I Hide accounts or loans I am seeing or rename them?
A: You will select “Manage Accounts” at the top of “Account Summary” page. From this page, you can toggle account viewing on or off using the toggle button and edit the names of any accounts using the pencil icon.
Q: Why doesn’t Manage other Bank Accounts work to view my other financial institution?
A: Based on the security of that financial institution, there may be times where you will need to re-validate the connection because of limited access or unable to connect due to phone or text verification at your other institution.
Q: How do I know if my Bill Pay is sent via check or electronic?
A: An envelope next to payment will show that the Bill Pay is sent via check and a lightning bolt shows that it is electronic. When adding a new payee, upon typing the payee name a drop down will appear with that payee’s name to select electronic payment. All Bill Pay checks will clear your account once received and cashed by payee.
Q: QuickBooks will not link to my Business Digital+ account?
A: Please reach out to us at 989.249.8200, so we can assist you with linking your QuickBooks with Business Digital+.
Digital+ - Business Mobile Banking
Q: Why can I not sign into the Business Digital+ app?
A: You first need to enroll and complete one log in on our website for Business Digital+ to have access to the Business Digital+ app. Enroll here: Digital+ Business Banking (wildfirecu.org).
Q: Will I need to verify a text or phone call upon logging in?
A: This will only need to be done the first time when enrolling in the Business Digital+ app. From here you can sign in with Touch ID, Facial Recognition, Passcode, or Username and Password.
Q: What version of iOS (Apple) or Android is required for Business Digital+ app?
A: In order to accommodate the new app:
- iOS version 12 is required which would be equivalent to an iPhone 6 or newer.
- For Samsung or Android you would need Android 8.0 version and up.
Q: As an owner, what profile do I select when signing into the Business Digital+ app?
A: You will want to select the primary profile with your individual name as the owner, and it is the profile with the home icon.
If there are SA or SD accounts below, these are just to notify the names of authorized users which you have added to your account.
Q: How do I hide accounts in Business Digital+ app?
A: Currently there is not a function to hide accounts in the Business Digital+ app and will need to be done on the online web Business Digital+ platform. You do have the ability to rename accounts in the Business Digital+ app by selecting an account and clicking “Details”.
Q: What features are unavailable in Business Digital+ app, but in online web Business Digital+?
A: Web only features:
- Enrollment for Digital+
- Hide accounts
- Manage other bank/credit union accounts.
- Make profile changes
- Banking analytics
- Setting up Connected Accounts
- Order checks
Q: How do I edit notifications?
A: This can be done under the “More” section at the bottom of your app or the notification bell icon in the top right hand corner. Notifications consist of direct phone/push notifications, text, or e-mail.
Q: What new features are there with Mobile Deposit Capture?
A: There is an automatic photo feature to line up the check and take the image. If this is not working than a manual option is also available. All mobile deposits post after 9:00 A.M. and 5:00 P.M. (EST) on business days.
Q: Why do I not see an image of my personalized card?
A: Currently the personalized feature is not available.
Q: What is the Rewards section at the bottom of my accounts?
A: This tab shows the amount of cash back rewards earned from purchases you made with your Business Visa® Credit Card. This displays for all members and can be hidden in the Business Digital+ web version, but you are not able to rename this account.
How to Enroll for Business Digital+
Step 1: Select "Login|Enroll" in the upper right hand corner of the Wildfire website.
Step 2: Next you will be prompted with an Online Banking pop up, select "Enroll" under Business Digital+.
Step 3: Next is Business Information. Input your 8 digit Account Number and other personal information requested in the following fields including full SSN.
* Business Information Disclaimer: Be sure to input the email and phone number you currently have on file with Wildfire.
Step 4: Once all your information is input and verified with Wildfire, click the blue "Continue" button at the bottom of the page.
Step 5: On the next page, create a unique username and password based on the requirements listed.
Step 6: Then read the Terms and Conditions and check "Accept Terms and Conditions".
Step 7: Click "Create", to open your Wildfire Digital+ account.
Step 8: Congratulations! Now to login select "Log into your account".
Step 9: Enter your username and password.
Step 10: Select a "Verification Method" option with phone number on file.
Step 11: Enter the "Verification Code" sent to your phone.
Step 12: Next, follow the prompt to verify your e-mail address on file to finish your account authentication.
View our How-to Enroll Video
Activate Card
Follow this link for step-by-step instructions: Activate Your Card
Lock/Unlock Your Card
Follow this link for step-by-step instructions: Lock/unlock your card(s)
Wildfire Visa® Rewards
Follow this link for step-by-step instructions: How to manage your reward points in Digital+
Online Transfers/Payments
Step 1: Head to the “Move Money” tab at the top of the screen and click it to open a drop down menu.
Step 2: Select “Make a Transfer” in the drop down menu.
Step 3: Click the box under “From”, which will open a drop down menu.
Step 4: Scroll through the drop down menu and select an account you would like to transfer money from. Make sure the account you select is being displayed under "From".
Step 5: Then select the account , loan, or credit card you wish to send funds to in the “To” drop down, by clicking the box below “To” and locating an account.
Step 6: After you select your account to transfer funds to, enter the amount in the “Amount” field.
Step 7: Then select the "Frequency" you would like the transfer to take place.
- Note: When redeeming reward points the transfer cannot be scheduled.
Step 8: Next, click the blue “Continue” button at the bottom and then the blue “Submit” button on the following screen.
Bill Pay
Step 1: Head to the “Move Money” tab at the top of the screen and click it to open a drop down menu.
Step 2: Select “Pay Bills” in the drop down menu.
Step 3: To pay a bill select a payee in the list that appears in the "Pay Bills" box or search for one in the search bar in the "Pay Bills" box.
- Add Payee: simply click "Add Payee" in the top right of the "Pay Bills" box and follow the steps with entering the payee information in the form that appears.
Step 4: Once you select a payee enter a "Send Date" (the Est. Delivery Date will be automated) and then enter an the amount you are sending to the payee.
Step 5: After you type in the amount a form will appear. Select the "Pay From Account" you wish to transfer money from and the "Frequency".
Step 6: Click "Continue" and the "Pay" if everything looks correct.
* Important Disclaimer: Bill Pay checks sent via mail will clear your Wildfire checking account, when the check clears at receiving institution. Just like a typical check.
Connect External Account
Connecting an external account you have at another bank or credit union, allows you to transfer money between your Wildfire account, and the account you have at another bank or credit union.
Step 1: To connect to and external account to be able to transfer money to and from it, head to the “Accounts & Cards” tab at the top of the screen and click it to open a drop down menu.
Step 2: Select “External Accounts” in the drop down menu.
Step 3: Once on the Connected Accounts screen click the blue "+ Connect account" button in the top right.
Step 4: Enter the account credentials in the fields of the pop form that appears and click the blue "Connect" button at the bottom.
Online Account Statements
View, download, and print your account statements all from your online banking profile! All you have to do is:
- Select "Account Statements" from the "Accounts & Cards" tab at the top of your screen to view your list of statements
- Then you can either preview a statement by clicking the button in the "Preview" column or download it by clicking the button in the "Download" column.
Hide & Nickname Accounts
Hide Accounts
Option 1:
Step 1: From the "Accounts" page, click "Manage Accounts" located at the top right of your "Account Summary" screen.
Step 2: Once on the "Manage My Accounts" page, find the account you wish to hide and click the toggle the right of the account. To unhide an account, simply switch the toggle back.
Option 2:
Step 1: From the "Accounts" page, click the arrow icon in the right hand corner of an accounts section to hide an entire section of accounts, such as checking or savings. To unhide the account section, simply click the arrow again.
Nickname Accounts
Step 1: From the "Accounts" page, click "Manage Accounts" located at the top right of your "Account Summary" screen.
Step 2: Once on the "Manage My Accounts" page, find the account you wish to change and click the pencil icon to the right of the account.
Step 3: Enter the new name, then click the checkmark button to confirm the new name.
Add Business Phone Number for Text Message Codes
Step 1: Select "My Profile" from the "Personal" tab at the top of your screen.
Step 2: Under "Contact Details" on the "My Profile" page, scroll down to the "Phone Numbers" section and click "Manage" next to SMS.
Step 3: In the "Edit phone number" box that appears, enter a phone number in the "Phone Number" field and click the blue "Save phone number" button.
A confirmation message will display on the top right of your screen and the phone number you have entered will be displayed next to SMS.
* Important Disclaimer: Only one phone number is allowed per account for SMS.
Mobile How-To
Activate Card
Follow this link for step-by-step instructions: Activate Your Card
Bill Pay
Step 1: Head to the “Move Money” tab at the top of the screen and click it to open a drop down menu.
Step 2: Select “Pay Bills” in the drop down menu.
Step 3: To pay a bill select a payee in the list that appears in the "Pay Bills" box or search for one in the search bar in the "Pay Bills" box.
- Add Payee: simply click "Add Payee" in the top right of the "Pay Bills" box and follow the steps with entering the payee information in the form that appears.
Step 4: Once you select a payee enter a "Send Date" (the Est. Delivery Date will be automated) and then enter an the amount you are sending to the payee.
Step 5: After you type in the amount a form will appear. Select the "Pay From Account" you wish to transfer money from and the "Frequency".
Step 6: Click "Continue" and the "Pay" if everything looks correct.
* Important Disclaimer: Bill Pay checks sent via mail will clear your Wildfire checking account, when the check clears at receiving institution. Just like a typical check.
Lock/Unlock Your Card
Follow this link for step-by-step instructions: Lock/unlock your card(s)
Person-To-Person (P2P)
Step 1: Head to the “Move Money” tab at the top of the screen and click it to open a drop down menu.
Step 2: Select “P2P” in the drop down menu.
Step 3: Add a person, if you haven't already, to send money to by clicking "Add" at the top right of the "People" box. Then enter their name and email or phone number in the proper fields and click "Save".
Step 4: Click the "To" field under "Send Money" and select a person in the pop up menu.
Step 5: Next, the account you would like to transfer money from by clicking the "From" field and selecting an account in the pop up menu.
Step 6: Enter the amount you wish to send in the "Amount" field.
Step 7: Then type a security question and answer in the corresponding fields for the person you are sending money to, in order to ensure it is them who receives the money.
Step 8: Check the "Terms & Conditions" box and select a "Send Date" and "Frequency" for the transfer.
Step 9: Click "Send" and a message will be sent to the receivers email or phone.
NOTE: You are only allowed to have 5 P2P transfers in progress at any given time. For example, if you initiate 3 transfers on Monday and on Tuesday those transfers are still being processed, you can only make 2 Transfers until the other three go through.
Transfers/Payments - Mobile
Step 1: Select “Move Money” menu button at the bottom of your screen (looks like two arrows one points up and one points down).
Step 2: Once on the "Move Money" screen, select "Make a Transfer".
Step 3: Click the box under “From”, which will open a drop down menu.
Step 4: Scroll through the drop down menu and select an account you would like to transfer money from. Make sure the account you select is being displayed under "From".
Step 5: Then select the account , loan, or credit card you wish to send funds to in the “To” drop down, by clicking the box below “To” and locating an account.
Step 6: Then select the frequency you would like the transfer to take place in the "When" field.
- Note: When redeeming reward points the transfer cannot be scheduled.
Step 7: Next, click the blue “Continue to review” button at the bottom and then the blue "Confirm and transfer” button on the following screen.
View/Download Statements
Step 1: Tap any Share or Loan from the Accounts tab.
Step 2: Tap the Statements icon near the top of the screen.
Step 3: Choose which Statement you would like to view.
Wildfire Visa® Rewards
Follow this link for step-by-step instructions: How to manage your reward points in Digital+