Bill Pay

Online Bill Pay

Step 1: Log in to Personal Online Banking by clicking "Login" in the top right of the Wildfire website.

Step 2: On main screen, click “Move Money” at the top of the screen and select “Pay Bills” in the drop down menu.

Step 3: To pay a bill select a payee in the list that appears in the "Pay Bills" box or search for one.

• Add a Payee: simply click "Add Payee" in the top right of the "Pay Bills" box and type in payee name to select from list for electronic payments.

Step 4: Once you select a payee enter a "Send Date" and then enter the amount you are sending.

Step 5: Select the "Pay From Account" you wish to transfer money from and the "Frequency".

Step 6: Click "Continue" and then "Pay" if everything looks correct.

* Important Disclaimer: Bill Pay checks will show envelope icon and are sent via mail. Bill Pay checks will clear your Wildfire checking account, when the check clears at receiving institution.

Mobile Bill Pay

Step 1: Log in to our Personal Mobile Banking App, select "Move Money" at the bottom of your screen.

Step 2: Select “Bill Pay Dashboard” in the drop down menu.

Step 3: To pay a bill click "Select Payee" under "Quick Pay" or search a payee in the list.

• Add Payee: simply click "Add Payee" in the top right of the "Bill Pay Dashboard" and type in payee name to select from list for electronic payment.

Step 4: Once you select a payee enter a "Send Date" and then enter the amount you are sending to the payee.

Step 5: Next, select the "Pay From Account" you wish to transfer money from and the "Frequency".

Step 6: Click "Continue" and then "Pay" if everything looks correct.

* Important Disclaimer: Bill Pay checks will show envelope icon and are sent via mail. Bill Pay checks will clear your Wildfire checking account, when the check clears at receiving institution.

How many P2P payments am I allowed to have in progress at one time?

You are only allowed to have five P2P transfers in progress at any given time.

How does a P2P recipient avoid answering a security question each time?

When a P2P request is received, there is a button to select “Auto-Accept” by recipient.

My savings account number is not working to accept a P2P?

If you are having a deposit go to your Wildfire savings, then you will need to add 4 zeros (0000) to the end of your account number.

Why is my P2P not going to recipient and funds have pulled from my account?

• Recipient may have answered the security question incorrectly or failed three times.
• Recipient may need to update debit card or account information.
• Recipient may have not received or deleted e-mail or text for verification.

How long does recipient have to accept P2P?

Recipient has until 5:00 P.M. (EST) that day to complete or P2P will not arrive until next business day.

P2P recipient never received text or e-mail, how do I get refund?

You can delete the P2P in your Payment Activity, or reach out to us. Auto refunds will happen after 10 calendar days if recipient does not accept.

Can I be notified if the P2P went through successfully?

There is an option during P2P setup, to be notified once recipient receives the deposit sent.

How long does it take for P2P to arrive for recipient?

• If P2P is sent via a Wildfire Debit Card then recipient could receive deposit the same day.
• If P2P is sent directly from Wildfire savings or checking account, then recipient should receive deposit the next business day.