The Journey

Family walking in the woods

Budgeting tips for your great adventure

 

"To see the world, things dangerous to come to, to see behind walls, draw closer, to find each other, and to feel. That is the purpose of life."
- James Thurber


Audio Teller

Date Published: Mar 11, 2021

Smiling ethnic woman talking via modern smartphone in city street

For over 20 years Wildfire has offered a telephone Audio Response and till this day, despite the speedy rise in technology, it remains one of our member’s favorite points of contact.

Audio Teller gives you toll-free access so you can use your phone to make account changes, get information, and answers to questions. The big perk with this service is that you can access your account anytime and anywhere, as long as you have some sort of phone service or signal.

So, if you are touring the streets of Toronto, Ontario, Canada, and want to know your current account balance all you have to do is take out your phone, make sure you have a signal and give our Audio Teller system a call.

How to Get Started

  1. Dial 989-249-8205, 800-68-AUDIO (682-8364) or 800-227-2328.
  2. Enter your Wildfire account number and press "#".
  3. Enter your PIN and press "#".
  4. Follow the prompts below.

Quick Codes

  • # - To return to the MAIN menu at any time.
  • 0 - To repeat the CURRENT menu.
  • * - To go to PREVIOUS menu.

Audio Teller Guide

Each number in the following guides is paired with a service. Press the number on your phone's keypad paired with the desired service. For example: If you are looking for Withdrawal information under "Main Menu Options" press the number on your phone it is paired with in the list, so you would click "4" for "Withdrawal" information.

Main Menu Options

  • Balance Inquiries - Press 1
  • Transfers - Press 2
  • History Inquiries - Press 3
  • Withdrawals - Press 4
  • Checking Information - Press 5
  • Loan Information - Press 6
  • Additional Options - Press 7

1: Balance Inquiries

  1. Savings Balance
  2. Checking Balance
  3. Share Balance
  4. Loan Balance
  5. Open Share List
  6. Open Loan List
  7. Share Balance on a Specific Date
  8. Loan Balance on a Specific Date

2: Transfers

  1. For Savings to Checking Transfer
  2. For Checking to Savings Transfer
  3. For Share to Share Transfer
  4. For Savings to Loan Transfer
  5. For Checking to Loan Transfer
  6. For Loan to Savings Transfer
  7. For Loan to Checking Transfer
  8. For Loan to Share Transfer

3: History Inquiries

  1. Last Deposit
  2. Last Payroll Deposit
  3. Share History
  4. Loan History
  5. Deposit History
  6. Recent Transaction Activity
    1. Checking History
    2. ATM History
    3. ACH History
    4. Payroll History
    5. Loan Payment History
    6. Debit Card
    7. Point of Sale History

4: Withdrawals

  1. Savings Withdrawal
  2. Checking Withdrawal
  3. Share Withdrawal
  4. Loan Advance

5: Checking Information

  1. Checking Balance
  2. Check # Inquiry
  3. Checking History
  4. Check Copy Request
  5. Check Stop Payment
  6. Check Number Range
  7. Debit Card History

6: Loan Information

  1. Loan Balance
  2. Open Loan List
  3. Loan Payment Inquiry
  4. Loan Payment History
  5. Loan Payoff Amount
  6. Loan Balance on a Specific Date
  7. Loan Advance Total
  8. Mortgage Loan Inquiry

7: Additional Options

  1. Year to Date Information
    1. IRA Contributions
    2. Dividend Information
    3. Interest Information
  2. To Change Preferences
    1. To Change Personal ID Number
    2. To Change Number of History Transactions in a Group
  3. To change Account

Need Some Help?

If you need any assistance, have questions, or would like more information chat online with us, contact us, or stop by one of our branches.