Q: Can I save or bookmark my Digital+ Sign In page?
A: Since Digital+ has a changing URL for security, this will not function properly. The best way to access Digital+ is through our website at www.wildfirecu.org , which you may bookmark.
Q: Who can enroll for Wildfire Business Digital+?
A: Only owners of a business account can enroll for Digital+ and they will use their information when enrolling.
Q: Why do I have to receive a phone call or text upon each sign in?
A: This feature has been put in place for security purposes and to verify that you are the only individual with access to your account. Remember, do not share this
code with anyone. Wildfire Credit Union employees will never ask you for this code.
Q: What phone number will receive phone call or text upon login verification?
A: The phone number listed under each joint owner is used to verify. Please reach out to us to update your contact information if not receiving your verification.
Q: How do I link a personal account to my business account?
A: Upon enrolling your business account on the first log in, you will be prompted to select what personal accounts you want to view or not view in the Digital+ system. If you
miss this step or don’t see this upon enrolling, then please reach out to us so we help you get this prompt again.
Q: What is the purpose of an Authorized User?
A: An Authorized User is an individual that you have given permissions to assist with your business account. These permissions can be taken away by a business owner,
edited, and removed, and each Authorized User has their own login information.
Q: How does P2P work for business accounts?
A: P2P can be set up to pull directly from your business savings or checking for next business day deposits to others. These cannot be set up with a Wildfire Business Debit
card, but they can be set up with a Wildfire personal account debit card.
Q: How do I Hide accounts or loans I am seeing or rename them?
A: You will select “Manage Accounts” at the top of “Account Summary” page. From this page, you can toggle account
viewing on or off using the toggle button and edit the names of any accounts using the pencil icon.
Q: Why doesn’t Manage other Bank Accounts work to view my other financial institution?
A: Based on the security of that financial institution, there may be times where you will need to re-validate the connection because of limited access or unable to connect
due to phone or text verification at your other institution.
Q: How do I know if my Bill Pay is sent via check or electronic?
A: An envelope next to payment will show that the Bill Pay is sent via check and a lightning bolt shows that it is electronic. When adding a new payee, upon typing the payee
name a drop down will appear with that payee’s name to select electronic payment. All Bill Pay checks will clear your account once received and cashed by payee.
Q: Quickbooks will not link to my Digital+ account?
A: Due to the additional security of the Digital+ system, we will be looking to implement QuickBooks within the Digital+ system which will be coming soon.
Currently you can download your specific account via a QFX file to Quickbooks or to a CSV, OFX, or PDF file as well.
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